Elements and Performance Criteria
- Identify, develop and implement strategies to educate clients
- Personal injury management educational needs of clients are researched and established
- Current and future educational opportunities are identified from internal and external networks, and utilised to develop effective education strategies
- A variety of strategies are developed to educate personal injury management clients in effective work practices
- Promotional material is developed using appropriate media and in a style and quality to suit audience
- Client feedback is sought and used to improve the provision of education
- Cooperation and support is canvassed from local industry employer organisations
- Educate clients in the workplace
- The personal injury management message is imparted accurately and in a clear, concise and confident manner which addresses the clients' concerns and enhances their knowledge of relevant issues
- Advice and support are provided at an appropriate time and to facilitate group and individual learning
- The ways in which advice and support are provided engender joint commitment to the objectives of organisation policy and legislative responsibilities
- Present information at meetings, seminars and public forums
- Information is presented systematically and clearly, and where necessary modified to suit all clients' educational needs
- Presentation and training methods used are appropriate to the clients' background and aptitudes
- Presentation equipment and materials are used correctly and efficiently
- Feedback from individuals and groups is obtained and used to identify and introduce improvement in future presentations